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Service User Success Story – Chris

Chris is now a Programme Facilitator with RISE, but he first met us as a Service User. He is just one of the people who has transformed his life with the help of the programmes we deliver.

He told us his story…

“I was a good kid. I was brought up in a loving family. On leaving school I got a job as a salesman. I was also a talented DJ and when I was 18 I became the resident DJ at a top London nightclub. There I found myself mixing with rich and famous people and inevitably I came into contact with a lot of alcohol and drugs.

Over time, things slowly started to unravel. I developed a drug habit, became unreliable at work and eventually lost my job. I moved to Ibiza where my drug habit became worse and by the time I came back to the UK, I was a full-blown addict. Not only was I unreliable; I was unemployable. I hung around with other addicts and got caught up in a lifestyle where I would do anything to get the money to feed my addiction. I committed robberies, theft and fraud. I was involved in anti-social behaviour and I became very angry. I was always in trouble with the police and was in and out of jail. I turned my back on the people who cared for me and hung around with people who stroked my ego. It was a nightmare.

I became homeless, I didn’t trust the Probation Officers who were trying to help me until I met one who saw through all my lies and encouraged me to go to rehab. I started to get my life back into order and didn’t get into trouble for six years. I then got a chance to do some driving work but at the time I didn’t have a licence. I got stopped by police but panicked and attempted to drive off. Unfortunately, I ran over a policeman’s foot but when I did I stopped immediately. I was so worried that I hurt him badly, I just wanted to see if he was alright and apologise to him. In court, the Judge said I should have gone back to jail but he heard about how concerned I was for the policeman and instead he placed me on Probation and assigned me to the Thinking Skills Programme with RISE.

RISE has its own Service User Involvement (SUI) which is at the heart of our Service User engagement strategy. Those who successfully complete programmes have the opportunity to provide feedback and engage in the process of helping us further develop the quality of the services we provide. Case studies build a picture of our SU’s, considering how we approach their complex needs, whilst linking in with wider support networks. This provides us with valuable learning and shared knowledge to help us deliver desired outcomes.We are proud to say that a former Service User is now a member of our Facilitator team and delivering Programmes. This is a testimony to the success of our engagement strategy.

July 13, 2017

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